FAQ

How do I know if an upgrade is available without upgrading?#

Check the remote version:

curl https://updates.sysward.com/appliance-version

Check your local version:

cat /opt/sysward/appliance-version

If they don’t match, a newer version is available — see How to Update.

How do I install a custom SSL certificate?#

Replace /opt/sysward/sysward.cert and /opt/sysward/sysward.key with your own and restart nginx. Full details: Custom SSL Certificates.

How do I restart nginx?#

sudo systemctl restart nginx

How do I back up the appliance?#

Dump the PostgreSQL databases and save your .env — see Backup & Restore.

I’ve lost my password#

1. Switch to the root user: sudo su
2. Run the password reset command:

cd /opt/sysward
source .env && ./web users:reset YOUR_EMAIL_HERE

Does the appliance work air-gapped?#

An internet connection to the license server is required by default. If you need a fully air-gapped installation, reach out to us.

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